Disha Community Care Pty Ltd is committed to protecting the privacy and confidentiality of the personal information entrusted to us by NDIS participants, families, carers, nominees, guardians, support coordinators, workers, referrers and other people who interact with our organisation.
This Privacy Policy explains how Disha Community Care collects, uses, stores, discloses and protects personal information.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable NDIS requirements.
NDIS Participants
We may collect information such as:
Family Members, Carers, Nominees and Guardians
We may collect:
Support Coordinators and Referrers
We may collect:
Workers and Job Applicants
We may collect:
Website Visitors
When you visit our website, we may collect technical information such as:
We may collect information directly from you when you:
Where appropriate and lawful, we may also receive information from authorised representatives or third parties, such as:
We aim to collect only information that is reasonably necessary for our functions and the delivery of our services.
Disha Community Care may collect and use personal information to:
Some of the information we handle may be considered sensitive information, including information relating to disability, health, support requirements or other circumstances.
We take additional care when handling sensitive information and only collect, use or disclose it where permitted or required by applicable privacy laws, with your consent where appropriate, or where otherwise authorised or required by law.
Disha Community Care uses personal information for the purposes for which it was collected or for purposes that are reasonably related to those purposes.
Where appropriate and authorised, information may be shared with:
We do not sell personal information to third parties.
Where consent is required, we will seek your informed consent before collecting, using or disclosing your personal information.
You may withdraw your consent at any time, subject to legal or contractual requirements and circumstances where we are otherwise authorised or required to retain or disclose the information.
Where a participant is unable to provide consent, we may work with their nominee, guardian or other authorised representative where appropriate.
Disha Community Care takes reasonable steps to protect personal information against:
Personal information may be stored in secure electronic systems and, where applicable, secure physical records.
Access to information is limited to people who require it to perform their duties.
Our workers are expected to maintain confidentiality and handle participant information appropriately.
We retain personal information for as long as reasonably necessary to provide our services, meet legal and regulatory obligations, maintain appropriate records and deal with any ongoing matters.
When information is no longer required, we take reasonable steps to securely destroy, delete or de-identify it in accordance with applicable requirements.
You have the right to request access to personal information that Disha Community Care holds about you, subject to applicable legal exceptions.
You may also request that we correct information if you believe it is inaccurate, incomplete or out of date.
To request access or correction of your information, please contact us using the contact details below.
We may need to verify your identity before providing access to personal information.
Disha Community Care takes reasonable measures to prevent unauthorised access, loss or disclosure of personal information.
If a data breach occurs, we will assess the incident and take appropriate steps in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.
Where notification is legally required, affected individuals and the relevant authority will be notified in accordance with the applicable requirements.
Our website may use cookies, analytics and similar technologies to help us understand how visitors use our website and improve its functionality and content.
Information collected through these technologies may include browser type, device information, IP address, pages visited and general website usage information.
Our website may also contain links to external websites. Disha Community Care is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.
If you submit information through a contact, referral, enquiry, complaints or other online form on our website, the information you provide may be collected by Disha Community Care for the purpose stated on the relevant form.
Please avoid submitting information that is not necessary for your enquiry.
Where a form collects sensitive or health-related information, we will handle that information in accordance with applicable privacy requirements.
If you believe that Disha Community Care has not handled your personal information appropriately, you can contact us and make a privacy complaint.
We will review your concern and take reasonable steps to investigate and respond to your complaint.
You can contact us using:
Disha Community Care Pty Ltd
Phone: 1300 673 118
Email: support@dishacommunitycare.com.au
These are the contact details currently displayed on Disha Community Care’s website.
If you are not satisfied with our response, you may also have the option of contacting an appropriate external regulator, including the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission, depending on the nature of your concern.
The NDIS Commission provides information about privacy and personal information handling in the NDIS context.
Disha Community Care may update this Privacy Policy from time to time to reflect changes to our services, privacy practices, technology or legal and regulatory requirements.
The latest version will be published on our website.