Email

support@dishacommunitycare.com.au

Phone

1300 673 118

Terms and Conditions

By accessing or using the Disha Community Care website, you agree to these Terms and Conditions. Please read them carefully before using the website, submitting an enquiry or referral, or relying on information published on the website.

1. About This Website

This website provides general information about Disha Community Care, including our disability support services, aged care services, community programs, referral options and other support available to clients, families, carers and professionals.

Information provided on this website is for general information purposes only and should not be relied upon as individual legal, financial, medical or funding advice.

Where we provide information about the NDIS, My Aged Care or the Support at Home program, this information is intended as general guidance only. Eligibility, funding and program decisions are made by the relevant government bodies and may change from time to time.

2. Use of This Website

You may use this website for lawful, personal and informational purposes. We make reasonable efforts to keep website information clear and current, but we do not guarantee that all information will always be complete, accurate, current or suitable for your individual circumstances.

You should check current official information and obtain appropriate advice before making decisions about NDIS funding, aged care funding, care arrangements, services, health matters or other individual circumstances.

You must not use this website in a way that:

  • violates any applicable Australian law or regulation;
  • attempts to gain unauthorised access to the website, systems or data;
  • damages, disrupts or interferes with the operation or security of the website;
  • copies, reproduces or distributes website content without permission, except where permitted by law;
  • submits false, misleading, fraudulent or unlawful information; or
  • uses the website for any purpose that may harm Disha Community Care, another person or a third party.
3. Enquiries, Referrals and Service Relationships

Submitting an enquiry, contact form, referral form, request for information or other information through this website does not automatically create a service relationship with Disha Community Care.

A formal service relationship will only commence once the relevant eligibility, funding, care arrangements, service agreements, assessments, consents and other required documentation have been completed.

Services are subject to availability, Disha Community Care’s current service scope, individual support or care arrangements, funding, location and any applicable NDIS or aged care requirements.

We may decline or be unable to provide a requested service where it is outside our scope, unavailable in the requested area or timeframe, requires a different qualification or provider type, or cannot be provided safely or appropriately.

4. NDIS, My Aged Care and Support at Home Information

Information on this website about the NDIS, My Aged Care, Support at Home, assessments, plan reviews, classifications, funding, contributions or other government programs is provided as general guidance only.

Disha Community Care does not determine government eligibility, approve funding, make NDIS or My Aged Care decisions, or guarantee any particular funding, assessment or program outcome.

Program rules, terminology, funding arrangements, contribution requirements and government processes may change. Where relevant, users should confirm current information with the appropriate government authority or professional adviser.

Any assistance we provide with understanding an NDIS plan, preparing for a plan review, navigating My Aged Care or preparing for an aged care assessment is intended to support understanding and preparation only.

5. Health, Care and Emergency Information

Website content about care, wellbeing, personal support, dementia support, palliative support, medication assistance or other support services is general information only and is not medical advice.

Disha Community Care’s website is not an emergency service. If you or another person is in immediate danger or requires urgent medical assistance, contact emergency services or an appropriate health professional.

The exact support that can be provided will depend on the person’s care arrangements, assessed needs, worker role, service scope and any applicable clinical or professional requirements.

6. Programs, Activities and Promotional Offers

From time to time, Disha Community Care may promote free consultations, plan reviews, social activities, community programs, referral initiatives or other offers.

Any such program or offer may be subject to eligibility, availability, location, capacity, scheduling and specific program conditions. Programs and offers may be changed, suspended or withdrawn without prior notice.

Where an activity is described as free, this does not necessarily mean that every associated cost is included. Where relevant, any separate costs such as food, tickets, transport, entry fees or personal expenses will be explained before participation.

7. Translated Content and Language Tools

Our website may provide translated content or automated language tools for convenience and accessibility.

While we aim to make information easier to understand, translated content may not always reflect the exact meaning, wording or legal effect of the original English content.

If you are unsure about translated information, please contact Disha Community Care for clarification before making decisions about services, funding, referrals or care arrangements.

8. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with applicable Australian privacy requirements and our Privacy Policy.

Personal information may be collected when you voluntarily provide information through contact forms, referral forms, email, telephone enquiries or other communication methods.

Please avoid submitting unnecessary sensitive information through general website forms. Where more detailed information is required for service delivery, we may request it through an appropriate process.

For more information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.

9. Intellectual Property

Unless otherwise stated, all content on this website is owned by or licensed to Disha Community Care.

This includes, but is not limited to:

  • website text and written content;
  • logos, branding and visual identity;
  • images, graphics and illustrations;
  • documents and downloadable resources;
  • website design, layouts and original visual materials; and
  • other original materials published on the website.

You must not copy, reproduce, modify, distribute, publish, transmit or commercially use website content without prior written permission from Disha Community Care, except where permitted by law.

10. Third-Party Websites and Links

Our website may contain links to third-party websites or resources, including government websites, for convenience or information.

Disha Community Care does not control and is not responsible for the content, availability, accuracy, security or privacy practices of third-party websites.

The inclusion of a link does not necessarily mean that Disha Community Care endorses or recommends the third-party website, organisation, service or information.

You should review the terms, privacy policies and current information of any third-party website you visit.

11. Website Availability and Accuracy

We aim to keep the website available and its information accurate and up to date. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

Website content, services, pricing, program information, availability, features and links may be changed, updated, suspended or removed without prior notice.

We are not responsible for delays, interruptions or errors caused by internet outages, hosting issues, third-party services, maintenance, cyber incidents or other circumstances beyond our reasonable control.

12. Limitation of Liability

To the extent permitted by law, Disha Community Care will not be liable for loss, damage, cost or inconvenience arising directly or indirectly from:

  • your use of or reliance on general information provided on this website;
  • errors, omissions or outdated website content;
  • temporary website unavailability or technical problems;
  • information, services or content provided by third parties;
  • decisions made based on general funding, NDIS, aged care or program information on this website; or
  • your inability to access or use the website.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other rights that cannot lawfully be excluded, restricted or modified.

13. Changes to Website Content and These Terms

Disha Community Care may update website content and these Terms and Conditions from time to time.

Any updated Terms and Conditions will be published on this page. Continued use of the website after changes are published means you are using the website subject to the updated terms.

We recommend checking this page periodically, particularly where you are relying on information about government programs, funding or services that may change over time.

14. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, together with any applicable Commonwealth laws.

Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of New South Wales and any applicable Commonwealth courts.

15. Contact Us

If you have any questions about these Terms and Conditions, website information or the use of this website, please contact Disha Community Care.

BusinessDisha Community Care Pty Ltd
Phone1300 673 118
Emailsupport@dishacommunitycare.com.au
Websitehttps://dishacommunitycare.com.au/

Last updated: September 2026